Help Center

All domestic shipping is handled through UPS, USPS, or FedEx. International shipments are through Passport shipping services, DHL, or APC. Standard and Priority shipping are available at checkout for your convenience. From the time your order is placed, it could take 2 - 4 days to receive tracking information.

Yes! We ship our one of a kind products all over the world. International shipments are through Passport shipping services, DHL, or APC.

The majority of items will all be shipped together in one package but please note that anything from our Clearance FINAL SALE collection will be shipped separately from the rest of your order.

It’s super important to triple check your order before placing it to make sure that you are getting the right size and design.  However, if you notice something isn’t right with your order after placing it, please email our customer support team within 24 hours at support@tunedintokyo.com. We are happy to help as best we can to make things right.  We cannot guarantee any changes, as our shipping team is highly efficient, and can get orders out as soon as 24 hours after you place it.

The worst feeling in the world is getting a notification, but not a package.  We do our best to partner with reliable shipping carriers, and provide an insurance option to you at the time of checkout through Route, should there be a case in which your items are lost in transit and not received.  Unfortunately, once the items leave our facilities we can no longer assume responsibility.  The best course of action is to reach out to your local post office and see if it was taken to a different location. Please let us know if you are experiencing any challenges by reaching out to customer service at support@tunedintokyo.com within 14 days of the delivery notification.  We are happy to guide you through the process.

At Tuned in Tokyo, taking care of the customer is always top of mind.  We have partnered with a great shipping insurance company called Route that covers packages that are lost, stolen, or damaged in transit. Route ensures that you get what you paid for, and allows for easy reordering with one simple click. This is an additional offering at the time of checkout, and is highly recommended by our customer service team.  Without insurance, it is difficult for us to help you with any lost or stolen packages. If you’d like more details, take time to read the Route Policy

Please email our customer support team right away at support@tunedintokyo.com. We will do our best to make changes or cancel your order within 24 hours as long as it has not been shipped. Our shipping times are extremely fast so please be sure to double check your items, sizes, and address are correct before placing your order. Once your order has shipped, we are not able to make any changes.

We do our best to provide all the tools to make returns and exchanges as easy as possible for you!  If you would like to exchange your items Domestically, you can do so through Loop, our returns portal. Please note that we are unable to refund you for the original shipping fees for your order, and you will need to pay postage if the return or exchange was due to a mistake made on your end.  If our fulfillment team made an error, we will front the shipping costs, of course!  All International orders are processed in-house, and cover the shipment of the new item, minus any duty fees.   Please note that we are not able to accept returns or exchanges on Clearance, Mystery Box or Premium Clothing Mystery Box items.  If you need additional support, feel free to email us at support@tunedintokyo.com.

Sorry, we don’t accept returns or exchanges of any mystery box items, due to the nature of the product and it’s constant change. Both Mystery boxes and Premium Clothing Mystery Boxes are final sale items.

We do our best to be speedy with getting you the right items when you send something back to be exchanged.  Once your return arrives to our fulfillment center,  we usually send the exchanged item(s) or issue a refund for your order within 2-4 business days.

We work with our staff to ensure that they receive excellent training on packing your order properly to avoid mistakes.  However, we are human and mistakes can happen.  In the case that it does, please contact our customer support team at support@tunedintokyo.com within 24 hours of delivery, we are happy to help!

A Mystery Box is a bundle of exclusive designs in a variety of styles.  It contains a hoodie, a longsleeve, and three standard t-shirts in addition to a backpack of your choice, a keychain, and a lanyard. Mystery Box items are preselected and will contain the same designs as a Premium Clothing Mystery Box.

A Mystery Box contains accessories in addition to clothing!  It’s the best deal we have!  The Premium Clothing Box is great if you like to purchase clothing regularly from us but don’t necessarily need a new backpack or more accessories everytime you purchase a box.

You don’t want to miss out on this great chance to earn more for shopping with us!  When you join you get access to products, free shipping, birthday presents, and activities with friends!  It’s the best way to also be a part of the Street Legend Community that Tuned in Tokyo serves. Joining is super easy, sign up here https://tunedintokyo.com/account/register

We’ve all been there, and done that… Unfortunately if you forget to enter your discount code at the time of checkout we cannot go back and add it for you, as a sale is final once it has been processed.  However, you can apply it to your next purchase!

We accept ApplePay, PayPal, Visa, Discover, MasterCard, American Express, Cirrus, Maestro, ShopPay, AmazonPay, Google Pay, and AfterPay.

We like to make purchasing your favorite Tuned items easy, and partnered with AfterPay to do just that!  It is a service that lets you purchase what you want right now and make 4 payments over 6 weeks completely interest free! AfterPay allows you to get what you want when you want it with smaller payments. Visit their website for more information, and keep an eye out for the option at checkout https://www.afterpay.com/en-US.

The transaction in your account is a pending charge and will drop back into your account after 24 hours. If the charge is still pending after 24 hours, and you have not received an order confirmation email, please contact your bank or card provider and email our customer service team at support@tunedintokyo.com.

Pending the receipt and approval of a returned item, your refund will be issued and will be available on your original payment method within 5-7 business days according to your financial provider.

Our high- quality products are sourced from the best mills, measured, and pre-shrunk to create the best fit possible, and to avoid shrinkage after washing.  For the best care and longest lasting attire, we recommend washing your new outfit inside-out in cold water and hanging them dry.

Yes! We have been around since 2015. We have built a community of over 1 million people, over 300k satisfied customers and over 10,000 five star reviews. With your help, Tuned In Tokyo will continue to grow and stay the #1 car enthusiast company in the world.

Tuned In Tokyo is a clothing brand who develops products that brings together JDM lifestyle, Japanese culture and street wear. Our goal at Tuned In Tokyo is to bring the car community together, joining all enthusiasts in one place!