Help Center

In certain situations due to high volume of orders and backed up inventory it may take up to a week or two. We ship all domestic orders priority through USPS and international orders through DHL.

Please be aware that we have multiple facilities and certain items within your order may be delivered separately. Rest assure you will receive everything in your order

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it may not be possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order has not shipped out yet when you contact us we can make the change for you but its not recommended.

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. 

• If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 3 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately.
• Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
• If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.

Please be aware that we have multiple facilities and certain items within your order may be delivered separately. Rest assure you will receive everything in your order

**All Products Under the Collection "JDM Apparel" are Final Sale**

**(No Returns or Exchanges)**

Any other product that is not in the "JDM Apparel" collection you are entitled to a refund if and only if we do not ship the correct item and/or you received goods that are damaged. If you put the wrong address or order the wrong item or size we will not be liable.

If a product is not in the "JDM Apparel" collection, we are happy to return your items within 30 days of your order date as long as it follow our Return Guidelines listed below:

1. Items returned within 30 days of their original shipment date will be eligible for full refund or exchange. Returns received after this date will be refused and returned to you at your expense. 
2. The item is in its original condition. 
3. Item(s) have not been used, washed, damaged, and are in the same condition as when you received them.

4. Once item is back at our warehouse we will issue the refund which can take 5-7 business days to reflect on your account.

**Note: That if it is a mess up on our end and we sent the wrong item or size we will cover shipping charges. If the right item was sent and you would like to return or exchange, you will be emailed an invoice to cover shipping charges**

If the Return/Exchange was an error on our end.

We will pay for postage and refund you for the return shipping once order is received.

If the Return/Exchange was an error on YOUR end.

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

We accept PayPal, Visa, Discover, MasterCard, Apple Pay, Cirrus and Maestro.

The transaction you see is not a charge, it is pending and will drop back into your balance in 24 hours. Please make sure you are entering your zip code correctly. Feel free to contact customer service if you have further questions.

Allow 1-3 business days for refunds to post back to your payment method.

We do our best to ship out orders as fast as possible. If an order has already been shipped we unfortunately cannot cancel it and it is the customers responsibility to initiate the return process. If a shipping label has not been created for the order then we will be able to cancel the order before it is shipped out. 

Please contact our customer service team: support@tunedintokyo.com