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Help Center

Frequently Asked Questions


What are the shipping methods and when will I receive my order?

Do you ship worldwide?

Will Items Be Shipped Separately?

What if I want to change my order once it’s placed?

What happens if my package says it’s delivered but I have not received it?

Returns/ Exchanges

How can I change/cancel my order?

Can I return or exchange an order?

If I need a return or exchange, do I pay for postage?

Can I return or exchange ANY Mystery Boxes?

How long will the return/exchange process take?

What if my order is not correct or an item is missing?

General Questions

How quickly will Customer Service respond to my email?

What is a Mystery Box (With Backpack)?

What is the difference between a Mystery Box (With Backpack) and a Mystery Box (Without Backpack)?

What is Tuned In Tokyo’s Loyalty Program?

What if I forgot to use a discount code?

Why is My Discount Code Not Working?

What Forms Of Payment Do You Accept?

What is AfterPay?

Why Was I Charged But My Order Didn't Go Through?

How Long Does It Take For Me To Receive A Refund?

Do your Shirts Shrink After Washing?

Is Tuned in Tokyo Legit?

What is Tuned in Tokyo?