We do our best to provide all the tools to make returns and exchanges as easy as possible for you! If you would like to exchange your items Domestically, you can do so through Loop, our returns portal. Please note that we are unable to refund you for the original shipping fees for your order, and you will need to pay postage if the return or exchange was due to a mistake made on your end. If our fulfillment team made an error, we will front the shipping costs, of course! All International orders are processed in-house, and cover the shipment of the new item, minus any duty fees. Please note that we are not able to accept returns or exchanges on any Mystery Box items. If you need additional support, feel free to email us at support@tunedintokyo.com.