Skip to content


Help Center

Frequently Asked Questions


What Shipping Methods Are Available? How Long Will It Take?

Do I Have To Pay Customs Charges For International Orders?

Can I Change My Order Once Its Placed?

What If I Forgot To Use My Discount Code?

What Could Cause A Delay With My Shipment

How long does Tuned in Tokyo take to ship?

Will Items Be Shipped Separately?

Returns/ Exchanges

Can I Return An Order?

If I Need A Return Or Exchange How Do I Pay For Postage?

Can I Return Mystery Boxes?

How Long Will The Return/Exchange Process Take?

General Questions

What Forms Of Payment Do You Accept?

Why Was I Charged But My Order Didn't Go Through

How Long Does It Take For Me To Receive A Refund?

Do your Shirts Shrink After Washing?

How do I cancel my order?

Is Tuned in Tokyo Legit?

What is Tuned in Tokyo?