Help Center

We ship all orders out in 3 business days. In certain situations due to high volume of orders and backed up inventory it may take up to a week. We ship all domestic orders priority through USPS and international orders through DHL.

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it may not be possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order has not shipped out yet when you contact us we can make the change for you but its not recommended.

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. 

• If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 3 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately.
• Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
• If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.

Yes, you can. As long as it is:

• Within 15 days of receipt of your shipment
• In original condition
• Unwashed and Unworn
• In the original packaging

If the Return/Exchange was an error on our end.

We will pay for postage and refund you for the return shipping once order is received.

If the Return/Exchange was an error on YOUR end.

All Mystery Packs are all sales final.

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

We accept PayPal, Visa, Discover, MasterCard, Apple Pay, Cirrus and Maestro.

The transaction you see is not a charge, it is pending and will drop back into your balance in 24 hours. Please make sure you are entering your zip code correctly. Feel free to contact customer service if you have further questions.

Allow 1-3 business days for refunds to post back to your payment method.

Shirts will shrink a little but we recommend to cold wash and hand dry for best results.

Our current giveaway ends June 15th and after that date it will take us about 1 week to have an official winner. When the sweepstakes concludes we send it out to our third party company to conduct a random drawing

Well First off you jump for joy. On a serious note, if you are the winner we fly you out to our warehouse, we hand you the pink slip and keys to the car and we go live on all our social media platforms the day you arrive. Cant Wait to meet the lucky winner!

There are a couple reasons how you know this is a legit giveaway.

1. Our company name and reputation is on the line and we have spent many years building that up and would not risk our reputation on a quick buck.

Yes, any purchase made on tunedintokyo.com will go towards your total entries.