How It Works
Become a member today and get 550 points - our gift to you!
Earn 5-7 points per every $1 spent. The more you spend, the more you earn.
Redeem your points for products and extra discounts.
How to Earn Points
Up To 20% Off
Free Shipping Voucher
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Create an account when checking out or use the link above. Once enrolled you will begin earning points immediately. Be sure each purchase made is using the same email used to sign up so all points are issued.
We have partnered with an amazing service to help making returns and exchanges easier for you all eligible items! Make sure that all items are in their original condition, and not worn or washed prior to starting the process. We accept returns and exchanges up to 30 days after your order has been received.
Friendly reminder, we do not accept returns or exchanges on any Mystery Box items or any items in our Clearance section. Please see our Return & Exchanges page for more details.
All International customers need to contact email@example.com to start the exchange process, as it is different than the domestic process via Loop.
Sorry, we don’t accept returns or exchanges of any mystery box items, due to the nature of the product and it’s constant change. Both Mystery boxes and Premium Clothing Mystery Boxes are final sale items.
Our team works diligently to get your order to you ASAP. For domestic shipping, it takes 3-5 business days once you place your order.
Yes we do! All UK & EU orders are fulfilled through Passport Shipping.
Note: Passport Shipping is the Seller for all UK orders under £135 and orders to the EU for orders €150 and under.
Tuned in Tokyo reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Program, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Program. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Program in any way
Customers will be automatically entered into Tuned in Tokyo’s Loyalty Program once they create a Tuned in Tokyo account and place their first order. Further, by accepting the loyalty points, each customer agrees to release and hold harmless Tuned in Tokyo, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Program related activity.
This Loyalty Program is void where prohibited by law. Tuned in Tokyo reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Loyalty Programme; to be in violation of the Conditions of Use of the website, to be acting in violation of the sites Policies and Procedures; or to be acting in a non-sportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any use of robotic, automatic, macro, programmed or like entry, methods will void all such entries by such methods. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Loyalty scheme at the actual time of entry will be deemed to be the user and must comply with these rules. Authorized account subscriber is deemed to be the natural person who is assigned an e-mail address by an Internet access provider, online service provider or other organization, which is responsible for assigning e-mail, addresses or the domain associated with the submitted e-mail address. Tunedin Tokyo will prosecute any fraudulent activities to the full extent of the law.