Returns & Refund Policies
All items in the Clearance section are FINAL SALE with no returns or exchanges.
We are happy to return or exchange items* within the US and 30 days of the original shipment date. Please note that any times with "Final Sale" in the product description and our Mystery Box items and Premium Clothing Mystery Box items are also not eligible for return or exchange.
To maintain health and safety standards for our employees, we do not accept returns or exchanges on worn items, and we will send them back. We are sorry for any inconvenience this may cause. If you are requesting a refund it may take 5-7 business days to reflect on your account dependent on your bank, or provider.
Our domestic customers can use this link to start a return or exchange
For our international customers, if you would like to process an exchange or return please contact our customer service team at email@example.com team for help.
The Tuned in Tokyo Team sincerely apologizes for any wrong or incomplete orders. Please let us know by email at firstname.lastname@example.org within the first 48 hours of delivery, so we can make things right. Please attach your order info and any photos in the email. We will send out the missing items or resend the order whenever necessary.
(USPS Shipping Time Estimates)
Domestic Shipping: 2-3 Day Delivery
International Shipping: 1-2 Week Delivery
Here at Tuned in Tokyo we use a specialized software to ensure that all customers input their shipping address correctly. The software will offer a suggested shipping address or will have you approve and proceed with the original address provided.
If the wrong address is inputed and you need a correction please contact our support team at email@example.com within 24 hours so we can fix it for you.
If the wrong address wasn’t caught on time, and the package gets sent back to us, that's ok. As soon as it gets back to us we’ll send you a new shipping invoice with a new address form. This is so we can get your order back to you as soon as possible.
*Processing & shipping times are subject to change.